Get In Touch
We'd love to hear from you. Whether you have a question about an order, a product, or just want to share feedback — we're here to help.
Email Us
Response time: within 1–2 business days
Quick Tips for Faster Help
- Order issues: Include your order number in the subject line so we can pull it up right away.
- Returns or exchanges: Review our Refund Policy first, then email us to start the process.
- Shipping questions: See our Shipping Policy for processing times and delivery estimates.
- Wholesale or press: Include "Wholesale" or "Press" in the subject line.
Hours
Our team checks email Monday through Friday. Emails sent on weekends or holidays are answered the next business day.
Thanks for shopping with URBN-Cart — we appreciate you.